Refund & Return Policy
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges.
If your order arrives:
- Damaged
- Incorrect
- Missing items
please contact us within 48 hours of delivery by emailing info@gnawscandy.com with your order number and clear photos of the issue.
Approved claims may be resolved through one of the following, at our discretion:
- Replacement product
- Store credit
- Refund to the original payment method
Refunds will not be issued for:
- Buyer remorse
- Flavor or texture preferences
- Products that have been opened or consumed
- Incorrect shipping information provided by the customer
- Shipping delays outside of our control
- Packages marked as delivered by the carrier but lost or stolen afterward